Refund policy

Return and Refund Policy

Effective Date: July 6, 2026

Policy Scope: Covers Digital Downloads (eBooks/Audiobooks), Print-on-Demand (POD), and Dropshipped Physical Items.

Thank you for shopping at Harvey Hudson Productions. We want to ensure you have an excellent experience acquiring our books. Because our catalog includes a combination of digital items, custom-made print-on-demand (POD) items, and dropshipped products, our policies differ depending on the type of product you purchased. Please read the following guidelines carefully to understand your rights regarding returns, cancellations, and refunds.

1. Digital Books (eBooks & Digital Downloads)

Due to the immediate, intangible nature of digital products, all sales of digital downloads, audiobooks, and eBooks are considered final.

No Returns or Refunds for Change of Mind: Once a download link has been generated, accessed, or the file has been delivered to your email/account, we cannot issue a refund or accept a return.
Technical Issues & Damaged Files: If you experience technical difficulties with your digital purchase (e.g., a corrupted file, incorrect file format, or a broken download link), please contact us at harveyhudsonproductions@gmail.com within fourteen (14) days of purchase. Our technical support team will provide a corrected, functional file. If we are completely unable to resolve the technical failure, a full refund will be issued.

2. Physical Books (Print-on-Demand & Dropshipped)

Our physical books are produced using Print-on-Demand (POD) technology or are fulfilled directly via global dropshipping suppliers. This means your book is custom-printed or individually routed and dispatched specifically for you at the moment your order is placed.

A. Damaged, Defective, or Incorrect Items

Your satisfaction is our priority. If your book arrives with manufacturing defects, printing errors (such as misaligned text, missing pages, or inverted covers), or was severely damaged during transit, you are entitled to a 100% free replacement or a full refund.

Reporting Window: You must report the issue within 14 days of the delivery date provided by the tracking number.
Required Evidence: To initiate a claim, please email us at harveyhudsonproductions@gmail.com with your order number, a brief description of the issue, and clear photographic evidence showing the damage or printing defect, along with the packaging label.
No Return Required: In most cases involving POD or dropshipped printing defects, you do not need to incur the cost of shipping the damaged book back to us. Once the photo evidence is verified, we will order a replacement or issue a refund immediately.

B. Buyer’s Remorse & Change of Mind

Because physical products are printed dynamically on demand or processed immediately through automatic dropshipping integrations, we incur irreversible manufacturing and fulfillment costs immediately upon order placement.

Policy: We do not accept returns or offer refunds for buyer's remorse (e.g., ordering the wrong title by mistake, choosing the wrong format, deciding you no longer want the book, or finding the content different from your subjective expectations).
Please double-check your order details, book formats (hardcover vs. paperback), and titles carefully before finalizing checkout.

3. Order Cancellations and Modifications

Because our system integrates directly with automated print facilities and dropship warehouses to ensure fast delivery, the window for cancellations or modifications is extremely narrow.

Cancellation Window: You may request a cancellation or modification within 60 minutes/1 hour of placing your order.
After the Window: Once an order status updates to "In Production" or "Fulfilled," the order cannot be canceled, redirected, or modified, as manufacturing materials and shipping labels have already been committed.

4. Shipping, Lost Packages, and Incorrect Addresses

Incorrect Shipping Addresses: It is the customer's responsibility to provide a correct and complete shipping address. If a package is returned to the printing facility or supplier due to an incorrect, insufficient address provided by the customer, or a failure to collect the delivery, you will be responsible for the cost of re-shipping the item to a corrected address. Original orders sent to incorrect addresses are not eligible for refunds.
Lost or Missing Shipments: If your tracking status shows "Delivered" but you have not received your package, please check with family members, neighbors, and your local postal carrier first. If the package is genuinely lost in transit (i.e., tracking has stalled and exceeded the estimated delivery date by more than 10 business days), please reach out to us. We will file an investigation with the carrier and arrange a replacement shipment at no additional cost to you.

5. How Refunds Are Processed

Once a refund is approved by our support team:

The refund will be credited automatically back to your original method of payment (e.g., Credit Card, PayPal, Apple Pay).
You will receive an automated email confirmation of the credit.
Please note that financial institutions typically take 5 to 10 business days to post the refund to your account statement. Shipping fees from the original order are non-refundable unless the item arrived defective or damaged.