Shipping policy

Shipping Policy

Effective Date: July 6, 2026

Thank you for shopping at Harvey Hudson Productions. Because we sell a mix of digital downloads, print-on-demand (POD) books, and dropshipped physical books, your items may ship from different locations and arrive at different times. Please review our shipping guidelines below.

1. Digital Books (eBooks & Audiobooks)

  • Delivery Fee: Free.

  • Delivery Time: Instant.

  • How it works: As soon as your payment is processed, you will receive an automated email with a download link. You can also access your digital files directly from your account page if you created one.

2. Physical Books (Processing vs. Shipping)

Because we use print-on-demand and dropshipping fulfillment, your order is split into two phases: Processing Time (printing and packing) and Shipping Time (transit).

  • Processing Time: It typically takes 2 to 5 business days to print, bind, and pack your physical book before it leaves the facility.

  • Shipping Time: Once printed, transit times depend on your location:

    • Domestic Shipping (USA): 5 to 10 business days.

    • International Shipping: 10 to 21 business days (depending on the destination country and customs clearance).

Please note: If you order multiple titles, they may ship from different printing warehouses and arrive in separate packages at different times.

3. Shipping Rates and Tracking

  • Rates: Shipping costs are calculated at checkout based on the weight of the books and your delivery address.

  • Tracking: You will receive a shipping confirmation email with a tracking number as soon as your book leaves the printing facility. Please allow up to 24 hours for the tracking link to update.

4. International Shipping and Customs

We ship to most international destinations. However, please be aware that international shipments may be subject to import duties, taxes, or customs fees once the package reaches your country.

  • You are responsible for paying any customs duties or fees levied by your local government.

  • We have no control over customs delays and cannot predict these extra costs.

5. Incorrect Addresses and Failed Deliveries

  • You are responsible for ensuring your shipping address is fully correct and complete at checkout.

  • If a package is returned to our printing partner or dropship supplier because you provided an incorrect address or failed to collect the package, you must pay the additional shipping fees to have it sent out again.

  • We do not offer refunds for orders sent to an incorrect address provided by the customer.

6. Lost Shipments

If your tracking status says "Delivered" but you cannot find your package, please check with your neighbors, family members, or your local post office first.

If your tracking has completely stopped moving and has exceeded our estimated delivery date by more than 10 business days, please email us at harveyhudsonprodeuctions@gmail.com. We will investigate the shipment with the carrier and send a replacement book at no extra cost to you.

7. Contact Us

For any questions regarding your shipment or to check on an order status, please reach out to us at harveyhudsonprodeuctions@gmail.com.